Desktop Support Analyst

Ashley Furniture in partnership with ManpowerGroup Solutions RPO.
Help us help our customers realize their dreams of a beautiful home! - Join the #1 Furniture Company - Join the #1 Furniture Brand! Ashley Furniture Industries, Inc . is the largest manufacturer of furniture in the world. Established in 1945, Ashley offers one of the industry's broadest product assortments to retail partners in 123 countries.
We seek talented Desktop Support Analysts for our rapidly expanding state-of-the-art facility in Advance (Winston-Salem Area), North Carolina .
The Desktop Support Analyst is responsible for all in-house repairs of laptop and desktop computers, servicing equipment and imaging and inventory. This position will receive, prioritize, document and actively resolve end-user help tickets as well as troubleshoot Microsoft Desktop Operating System and application issues. The Desktop Support Analyst will adhere to the company computer security policy, software standards and other company and departmental policies and processes.
Primary Job Functions
1. Perform tasks such as installation of images, data migration, troubleshooting general office productivity applications, applying securing configurations and custom application support. Install, test and promote software and hardware components to completion.
2. Assist other IT Specialists, IT Management and users in the resolution of problems related to the correct operations of the desktop environment.
3. Escalate problems, when required, to the appropriately experienced technician.
4. Demonstrate core values of People, Service Excellence, Trustworthiness, Process Simplicity and Product Value.
5. Cordially and professionally interact with customers, vendors, superiors, peers and others.
6. Monitor and track IT assets, inventory and warranty periods of machines.
7. Demonstrate the Company's Core and Growth Values in the performance of all job functions.
Secondary Job Functions
1. Maintain reliable attendance.
2. Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.
3. Complete other assignments and special projects as requested.
Job Requirements
Qualifications
Associates Degree in Computer Science, Information Systems or related field or equivalent work experience with at least 1 year experience providing desktop/technical support in a corporate environment; A+ Certification, or ability to obtain within 6 months
Knowledge, Skills and Abilities
Experience supporting PCs running Windows Operating Systems including repairs
Experience diagnosing various hardware, peripherals and software problems and PC and Mac computers
Experience working with wired and wireless network attached devices
Knowledge of basic computer hardware
Strong verbal and written communication skills
Strong interpersonal skills, with a focus on rapport-building, listening and questioning skills
Strong documentation skills
Experience with desktop operating systems including Windows Operating Systems Strong application support experience
Working knowledge of a range of diagnostic utilities
Effective time management and organizational skills
Work independently as well as in a team environment
Analytical and problem solving skills
Maintain confidentiality
Working knowledge of Continuous Improvement
Handle multiple projects simultaneously within established time constraints
Perform under strong demands in a fast-paced environment
Display empathy, understanding and patience with employees and external customers Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
Schedule Expectations
Occasional Domestic travel
Flexible and willing to work extended hours when necessary.
Physical Effort and Work Environment
Must be able to move about significant distances between workplace areas
Will bend, twist, squat, stoop, kneel, crouch and reach at or above shoulder level
Must be able to lift and carry objects up to 25 lbs.
Will transport loads of up to 40 lbs.
Ashley Furniture is an equal opportunity employer and drug free working environment. While Ashley appreciates the interest of all candidates only those candidates meeting specific job requirements may be contacted. Principals Only.


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