Sr. Director Regional Retail Distribution Centers

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Ashley Furniture Industries, Inc. is the largest manufacturer of furniture in the world. Established in 1945, Ashley offers one of the industry's broadest product assortments to retail partners in 123 countries.
Design, Build, Deliver:
Using our internationally acclaimed in-house design team, we create the look without paying expensive design fees. Then, by adhering to some of the most efficient production standards in the world, we are able to maximize productivity and minimize waste, generating additional savings for you. Finally, all orders are filled from strategically located regional warehouses and are serviced by our own fleet of trucks, the largest in the industry.
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The Sr. Director of Regional Retail Distribution Centers provides effective leadership to a medium to large-sized group of employees, ensuring efficient use of labor hours and productivity to support our customers' needs, while simultaneously following a continuous quality improvement philosophy. This position applies accountability standards based on key metrics and implements change to continuously improve performance and increase workflow efficiencies. The Sr. Director of Regional Retail Distribution Centers maintains operational integrity, including utilization of space and equipment, and ensures processes are effectively established, monitored and optimized. This position will provides coaching, mentoring and support in the development of staff, and recognizes individual team success.
The Sr. Director of Regional Retail Distribution Centers will have a clear vision and provide overall strategic direction for the retail distribution operations.
Essential Functions and Responsibilities:
Challenge the current business processes and direct managers to eliminate waste by reducing non-value-added activities.
Mentor leaders who thoroughly understand the work; live the philosophy of the Company and teach this philosophy to others. Encourage a culture that stops to fix problems, get quality right the first time and systematically solve root cause problems.
Work directly with and challenge other management and employees within the organization to identify problems. Assist them in determining solutions that will allow the Company to achieve its goals in the areas of profit, growth and customer satisfaction.
Oversee the management and performance of Company delivery drivers and service techs as well as 3rd party Delivery Companies and Service Techs.
Challenge the team to be Customer Centric, including developing strategies to enhance our customer service and our growth, focusting on deliveries that are on-time, in-full and defect-free to influence positive customer feedback results.
Collaborate with management to ensure that all processes and procedures are consistent across all sites.
Provide strategic oversight and guide teams to identify, recommend and implement changes to improve productivity and reduce cost and waste. Monitor damage and rework within each assigned retail distribution center, and direct the establishment and implementation of distribution center standards.
Analyze key metrics for each assigned retail distribution center and ensure established goals are met in the areas of performance, quality, safety, customer satisfaction, budgetary plan, etc. Drive performance improvement and measure through use and interpretation of Continuous Improvement Tools.
Work directly with the other leaders of the organization and outside contractors or compliance personnel in regards to facility initiatives, projects, safety compliance, etc.
Oversee departmental annual budgets based on the forecasting by the Company. Work with the management team to create short-term and long-term labor needs based on sales forecasts and direction from leadership and other stakeholders within the business.
Initiate, coordinate and oversee major projects across distribution centers, such as distribution center layout changes, equipment and space needs and utilization, capital expenses, major repairs, etc.
Keep current on information and technology affecting functional areas to increase innovation and make appropriate recommendations to executive leadership as necessary.
Oversee and monitor the planning and scheduling of assigned retail distribution centers and their services including delivery, receiving, shop, returned/damaged goods, service techs, maintenance, administrative activities, etc., to ensure the customer requirements and demands are met in an efficient manner.
Ensure inventory control measures are maintained for all finished goods within the retail distribution centers. Review receiving volume and ensure inventory levels within the retail distribution center are at proper levels to service our customers in a timely manner.
Oversee and evaluate equipment & facilities maintenance program to ensure quality as well as operational efficiency; negotiate cost and service.
Oversee and monitor safety and security for the facility and for our employees. Ensure proper training is conducted on the training schedule provided by our Health, Safety and Security department. Work with management to make sure all contracts are in place and comply with our policies.
Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc.
Coordinate and manage the work of employees by directing members of the team to meet the area's goals. Audit regularly to ensure standard operating procedures are being adhered to.
Manage employee performance and assist employees in making improvements to their performance through coaching, mentoring and administering performance reviews. Recommend, plan and/or implement employee training and skill development activities.
Audit, maintain and ensure employee time-keeping and absentee records are accurate.
Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities.
Manage resources to optimize equipment, facilities, employees, methods and materials.
Job Requirements
Education:
Bachelor degree in Logistics or related field, or equivalent work experience, Required
Experience:
12 years' retail distribution center experience, Required
Experience managing retail delivery services
Experience managing multiple retail distribution centers
Knowledge, Skills and Abilities:
Knowledge of Warehouse Management System (WMS)
Advanced knowledge of developing and implementing business plans and goals
Ability to lead and influence people
Ability to improve processes
Effective conflict resolution skills
Ability to accomplish goals through others
Strong attention to detail
Excellent verbal and written communication skills
Excellent interpersonal skills
Effective time management and organizational skills
Work independently as well as in a team environment
Analytical and problem solving skills
Maintain confidentiality
Working knowledge of Continuous Improvement
Handle multiple projects simultaneously within established time constraints
Proficient computer skills, including experience with Microsoft Office Suite, internet
Perform under strong demands in a fast-paced environment
Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
Display empathy, understanding and patience with employees and external customers
Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
We are an equal opportunity employer and provide a drug free working environment. While Ashley appreciates the interest of all candidates only those meeting specific job requirements may be contacted. Principals Only.



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