Practice Manager (Client Care Supervisor)

Are you looking for a career opportunity that will help make a difference in peoples' lives?
Our mental health agency is currently searching for a knowledgeable, experienced professional to fill the position of Practice Manager (Client Care Supervisor).
The successful candidate will be responsible for managing a team to deliver timely management of inbound and outbound calls/faxes, oversee the process of scheduling appointments with directors of clinical care, and organizing Care Coordination Team (CCT) member schedules and workflow to ensure that the objectives of the CCT are met. He/she will be a key management member to drive process improvement, and be an advocate for timely patient care and fulfillment of billing time. If you have experience in a management role in patient scheduling, care and/or billing at a medium-sized medical practice, we encourage you to apply for this position.
Practice Manager (Client Care Supervisor) responsibilities and duties include;
Daily monitoring of CCT activity for both inbound and outbound client calls/communications and adjusting staff assignments to meet call demands.
Supervises team members who place telephone calls to potential clients (appointment reminders, just in time scheduling, etc.) as well as monitoring the inbound requests for client referrals.
Ensures customer service goals are met through training, coaching and oversight.
Makes suggestions for improvements of the CCT operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing systems and process improvement.
Develops CCT handbook identifying procedures related to each position.
For more than 30 years, SCCS has provided care, counseling, coaching and essential mental health services for children, teen, young adults and their families. As specialists in the field of mental health, SCCS employees possess diverse professional skills equipping us as a team to treat each client's unique needs.
Looking to make a difference?please apply!
Experience and Skills:
Some college or Associate Degree. Nursing degree or experience preferred.
2-4 years' supervisory experience in a Call Center or Medical Practice environment.
Strong writing and analytical skills needed.
Strong management and customer service skills to develop and train staff.
Bilingual Spanish is a plus.
Proficiency with EMR systems is a plus.
Proficiency with software applications, including Microsoft Office Suite is required.
Talent & Competencies:
Must be able to communicate clearly, both orally and in writing.
Must be able to author and produce their own emails, letters, reports and other documents in a professional and error free manner.
Must be detail oriented and have the ability to complete documentation in a timely manner.
Excellent time management, organizational and follow through skills.

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