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Driver Liaison

Overview
The Driver Liaison is responsible to assist drivers with any and all needs while the drivers are present at the C.R. England facility. The goal of the Driver Liaison is to make each and every interaction positive and productive for the driver.
Responsibilities
Job Functions
Assist drivers at the facility with any questions or concerns they may have
Be a problem solver
Act as point person on driver issues. Either answer the question or direct them to a person that can help.
Have a broad and deep understanding of C.R. England driver process, policies, and procedures. Actively find ways to improve processes.
Show patience and empathy when handling difficult conversations.
Build and maintain strong relationships with front line driver facing employees.
Regularly present to drivers that attend orientation, train the trainer, upgrade, and other classes at the facility on the driver liaison role and responsibility.
Regularly meet with department managers on any updates and changes to driver policies and processes.
Teach and communicate company policies and procedures thoroughly and accurately in daily driver interactions.
Proactively offer assistance to drivers present at the facility. Follow up to ensure needs are met. Track the outcomes of the driver interactions. Report on quantity and quality of interactions regularly.
Conduct exit interviews with drivers when necessary
Qualifications
Active CDL preferred
C.R. England Driving experience preferred
C.R. England Training experience preferred
At least one year customer service experience preferred
High school graduate
CB



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