COLTON, CA 92324
(951) 202-0825 Louisegoodloe@yahoo.com
My goal is to find employment with a company that offers an opportunity in professional growth. I have worked closely with CEO/CFO, VPs, Administrators, Regional and Executive Directors, Management, independently and also in a team atmosphere. I am a self-starter and can offer your company my dedication, honesty, integrity and my experience. I have at least two (23) years supervisory experience as a Business Office Manager/Bookkeeper with successively running the Business Office, Accounting Department and Human Resource Department.
Business Office Manager - 09/27/14 to 04/13/2016
IEC US Holdings Inc., dba Universal Schools and Colleges of Health and Human Services (US Colleges)
Home Campus: 2023 Chicago Avenue St. B-1, Riverside, CA 92507 (951) 784-4466
Corporate Office: 16485 Laguna Canyon Road #300, Irvine, CA 92618 (949) 272-7200
SUMMARY OF DUTIES: Managed five US College Schools under the leadership of a Corporate Office and a Regional Director to ensure implementation of all policies and procedures which include all business office functions. Duties include all campus financials, student accounts, collections, billing, payables and receivables, reconciles all banking/credit card transactions daily /monthly, negotiates all contracts with all third party agencies and orders and maintains all inventory supplies for all campuses. Responsible also includes Human Resources for all US Colleges Campuses which includes, all new hires, employee separations/terminations, counsel/write-ups, opens and closes all employment requisitions, LOAs, change of status and maintains and audits all confidential employee files. Manage, orientates and trains all employees for all campus as well as mentor and advises faculty and students through the completion and certification of their programs. Have dotted-line vertical reporting responsibilities to the Director of Financial Planning and Procurement and the Chief Financial Officer.
Regional Executive Bookkeeper - 10/21/13 to 09/27/2014
Anthem Education dba Universal Schools and Colleges of Health and Human Services (US Colleges)
2023 Chicago Avenue St. B-1, Riverside, CA 92507 951 784-4466
Summary of Duties:
Ensured implementation of all policies and procedures relating to collections, fund disbursements and agency reporting. Managed 1000 student accounts with an average of $450,000 in monthly collections. Reviewed and prepared invoices for government, state, county workforce agencies and city funded training. Developed payment plan programs which resulted in a consistent attainment of cash flow goals and a decrease in past due collections by 25%. Oversaw purchase orders and capital requests. Developed and successfully implemented business office procedures, resulting in streamlined office operations, accurate records and higher staff productivity. Spearhead operations for 5 schools in the following departments: Accounting, Payroll/Benefits, Accounts Payable, Accounts Receivable, Billing, Student Refund, Collections, Treasury Management and Banking Reconciliations. Coordinate and facilitate all external - financial and compliance audits. Responsible for the daily/weekly/monthly cash management including inflow/outflow processes and reporting. In charge of developing long-range forecasts. Maintains financial plans and implement organizational strategies and policies toward operational excellence. Efficiently assisting in handling 50 employees including 10 key members of the Executive Leadership Team. Consistently develops training documents relating to policies and procedures on the use of the financial, budget and human resources systems by internal and external auditing while maintaining organizational skills and confidentiality at all times.
Business Office Manager- 12/16/03 to 05/07/2013
Green Valley Home Health Services, Inc.
19031 US HWY 18, Suite 180, Apple Valley, CA 92307 760 242-7009
Summary of Duties:
Responsible for planning, coordinating, managing and directing all the business office, human resources and all aspects of the financial department of a Home Health Agency. I work directly under the CFO and Administrator.
Duties under the Accounting Department include; handle all aspects of in house payroll and complete all monthly, quarterly reports, by assuring compliance with state and federal regulations, which including wages, salaries and benefit regulations. I handle financials through effective accounts payables, accounts receivables, cash disbursements, banking reconciliations, budgeting and PNLs. I prepare all requested documentation for annual internal and external auditing while maintaining organizational skills and confidentiality at all times.
I Supervise and Oversees the Human Resource Department, interviewing, hires, fires, orientate, counsels, motivate, and evaluate all staff. I also handle all administrative works of the agency such as; coordinate and write all policies and procedures, handle all aspects of workman’s compensation, liability insurance. I supervise the business office support staff, Billing department and Managed Care Coordinators. I have knowledge and experience in areas of Manage Care Coordination, marketing, intake process, admissions, discharges, contracting, eligibility, authorization, billing, coordinating and patient managing care, for all disciplines (nursing, therapies etc.). I also negotiate and write all contracts and with vendors, subcontractors, such as Medical Groups, Hospitals and Insurance companies, all third party agencies, etc..
Business Office Manager- 10/01/03 to 12/16/03
Vanura Home Health Services, Inc.
8213 Rochester Avenue, Rancho Cucamonga, CA 91730
Phone: 888-453-1100 Fax: 909-989-0040
Summary of Duties:
Responsible for planning, coordinating, managing and directing all the business office, human resources, payroll and accounts payables/receivables of a Home Health Agency.
Business Office Manager/ Admissions Coordinator-09/11/00 to 10/01/03
Country Villa (Formerly Beverly Health Care Corporation)
700 E. Highland Avenue, Redlands, CA 92374 909 793-2678
Summary of Duties:
In charge of all admissions to the SNF including an Alzheimer's Unit. Touring families and explaining admission contracts with families, assisting with decision on whether long term or short term placement is necessary. Other responsibility was case managing with HMOs, completing benefits eligibility, billing and daily Census reports for budgeting. Other duties include Business office; human resource generalist, payroll, accounts payables and accounts receivables, all banking and reconciling of accounts.
Administrative Assistant/ Business Office Manager - 01/1993 to 08/30/00
Totally Kids Specialty Health Care
1720 Mountain View Avenue, Loma Linda, CA 92354 909 796-6249
Worked directly under the Administrator while assisting with all State Departments contracts/surveys/audits. Duties included being an experience residents trust coordinator, admission coordinator for children’s sub-acute, DDN and DDH facility, payroll, billing, accounts payables, accounts receivables, human resource department and policy coordinator. I also supervised all clerical staff, unit secretaries and support staff.
University of Phoenix - Bachelor of Science in Business Management- 03/2008
San Bernardino Valley College – Associates of Arts in Liberal Studies- 06/1992
Golden State College - Certified Business Office Management/Accounting- 08/1987
HIGHLIGHTS AND QUALIFICATIONS:
Genuine interests in progressing in all job areas and take personal pride in my work. I have strong leadership and supervisory skills; able to direct and make decisions, I am honest, straightforward, respected and trusted by all Management and co-workers. I have excellent communication skills, able to win confidence and cooperation effectively as a leader or team player. -
I have at least two (23) years supervisory experience as a Business Office Manager and successively running the Business Office, Accounting Department and Human Resource Department. I have experience with QuickBooks, Integra Software, Windows, Word, Excel, Outlook, Power Point, PayCom, ADP, ADP-Virtual Edge, Transcripts, kronos, AS400, STARS.
Gilbert Polanco, Executive Regional Operational Director (909) 219-3012 (3 Years) Campus Director. Brookline College, Tucson, AZ. 520-584-5200 Gilbert.email@example.com
Teresa Krebs, Executive Director (909) 528-4135 (3 Years)
Keith Reed, Director of Career Services (424) 395-8216 (2 Years)
Maejoy Manayan, LVN Coordinator (909) 289-1125 (16 years)
Norma Jovel, RN Case Manager (760) 792-8847 (12 years)
Christine Salvador, Director of Cash Management (626) 375-9897 (3 Years)
Laura Bowler, Instructor (951) 966-2294 (2 Years)
Vicki Holden, CPT Instructor (951) 990-0899 (2 Years)
Yadria Orozco, Lead Admissions Representative (951) 616-8364 (2 Years)
Amabel De Leon, RN, BSN, Vice President (909) 770-4403 (13 Years)
PERSONAL AND PROFESSIONAL REFERENCES:
Sandra Gustafson, Director of Logistics (951) 703-8092 (14 years)
Raymond Thompson, Psychiatric Technician (951) 202-8896 (28 Years)
Vanessa Thompson, Pharmacy Tech (760) 983-1341 (10 years)
Lesia Gustafson, Generalist Human Resource/Unit Secretary (951) 707-9435