LAURA ESPINOSA, 760-508-6021


Professional Summary
Motivated customer service specialist with over 21 year's experience in a fast-paced, team-based environment.


  •  Creative problem solver
  •  Exceptional communication skills
  •  Strong client relations
  •  Local/state health laws knowledge
  •  Multi-line phone talent. 
  •  n-the-job training experience.
  •  Positive customer experiences.
  •  Dedicated Representative.
  •  Basic computer skills

Kimco Staffing, 3990 Concours St., #125 Ontario, Ca. 4/1995-5/2016, Customer Service



  • Answered  an average of 60. calls per day by addressing customer inquiries, solving problems and providing a solution.
  •  Greeted customers entering the store to ascertain what each customer wanted or needed.
  •  Earned management trust by serving as key holder, responsibly opening and closing office.
  •  Politely assisted customers in person and via telephone.
  •  Communicated with vendors regarding back order availability, future inventory and special orders.
  •  Provided an elevated customer experience to generate a loyal clientele.
  •  Implemented marketing strategies which resulted in growth of customer base.
  •  Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  •  Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  •  Managed wide variety of customer service and general office tasks to resolve customer issues quickly and efficiently.
  •  Directed calls to appropriate individuals and departments.
  •  Built long-term customer relationships and advised customers on any changes.
  •  Helped drive sales goals and achieve monthly quotas.
  •  Prepare or maintain employment records, related to hiring, and terminations.
  •  Conducted new employee orientations.
  •  Utilized erecruit management system software.
  •  Making hiring recommendations when appropriate.
  •  Heavy data entry.


Colton High - 777 W. Valley Blvd., Colton Ca 92324

 Accomplishments and Interest

• Completed Advanced Customer Service, Workers Compensation, Sexual harassment training.
• Involved with the homeless ministry, through the Rock Church in Redlands, Ca. .
• I serve as needed for the Bereavement team, at San Salvador Church, in Colton, Ca.
• I volunteer at the San Bernardino Missions, delivery food boxes, and work in the thrift store.
• Course work in Family Dynamics, and Human Development.



  • ID#: 119595
  • Location: Colton, CA , 92324

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