Customer Service Assistant

Cassandra Vera
805 W B ST.
Colton, CA, 92324
(909)254-1092
909cassandra@gmail.com

EDUCATION
Colton High School ​ Colton, CA​
Grade Point Average: 3.2​
Volunteered in internship ROP program

San Bernardino Valley College Bernardino, CA
Attended from 2013 to current
Majoring in Psychology & General Education


WORK EXPERIENCE
Home Depot​ San Bernardino, CA
cashier & customer service associate March2016 - Currently
​Received payment by cash, check, credit cards, vouchers, or automatic debits. Issued receipts, refunds, credits, or change due to customers. Answered customers' questions, and provided information on procedures or policies. Recovered stolen merchandise totaling over $1000. Ensured proper placement of online orders. Provided customer service regarding online, will calls, and phone calls made to Home Depot. Managed customer complaints and inquiries.

Five Guys​San Bernardino, CA
Cashier​Oct 2013–Jan 2016
​Responsible for taking orders, and providing customer service. Earned over $2000 in bonuses from the secret shopper program. Ensured a safe work environment. Maintained a clean lobby and restrooms.

Claire's​San Bernardino, CA
Sales associate May2013-August 2013
​Responsible for demonstrating products for sales. Provided customer service. Maintained a clean and safe work environment. Accountable for monthly inventory verifications and daily store operations.

SKILLS AND CERTIFICATIONS
• Expert understanding of Microsoft Excel. Created inventory spread sheets to determine food cost.
• Used Microsoft Word/PowerPoint for school projects and design purposes.
• Food Handlers Card.
• Bilingual (Spanish and English)
• Award for top customer service 6 months in a row.
  • ID#: 129559
  • Location: Colton, CA , 92324

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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