customer service rep


Colton, CA 92324
Phone: 909-648-0128



I have been in the mortgage business for over 25 years. I originally was a real estate agent but eventually made a move to the mortgage industry.
I have been a loan officer’s assistant for over 15 years. My position required that I communicated with multiple customers on a daily basis so even though my primary customer service experience has been in mortgage, I know the importance of good customer service.  I feel that I would be an excellent asset in any other customer service position.
My responsibilities were as follows:
communicate with clients the conditions of the loan approval
make sure all conditions were in and submitted for approval
locked in interest rates and ordered loan documents
followed loan documents through the closing

You can see that I was constantly in communication with many different entities on a daily basis to assure our clients and a satisfactory loan experience.


Ability Summary

I feel I am an asset to any company that I work for.  I am always on time and do not abuse lunch or break time.  I am very dedicated to my job.


Employment History

loan officer assistant

03/2001 - 10/2011

Bank of America Home Loans

Upland, CA

My job responsibilities were to handle the loan from origination to closing. I was responsible for making sure all loan conditions were in signed off in a timely manner. I also managed the lock in period of the loan. I ordered loan documents and followed through with escrow to closing of the loan. I also sent out birthday cards and thank you notes to past clients to ensure referral business.


Education and Training

Issuing Institution


Course of Study

Katella High School

High School Diploma

General High School Curriculum


Honors & Activities

I am a very loyal and hard working person. I consider myself a team player and always willing to help fellow associates.


Additional Information


Detailed References

Lenore Emett, Loan officer
Bank of America Home Loans
975 Haven
Ontario, CA  91764
Business reference known for 30 year(s).


Mary Contreras, Adminstative Assistant
Bank Of America Home Loans
975 Haven
Ontario, CA  91764
Business reference known for 10 year(s).


Jean Fay
213 E. Walnut Avenue
Rialto, CA  92374
Personal reference known for 61 year

  • ID#: 66596
  • Location: Colton, CA , 92324

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