1233 Holly Ave Unit C Colton, CA 92324
Cell# 909-910-2399 Email: firstname.lastname@example.org
To obtain a position as an Administrative Assistant utilizing my strong analytical and interpersonal skills.
ASA Learning Center 6/2000
General Education (GED)
California Paramedic and Technical College: 11/2001
Everest College 05/2014 to Present
Medical Administrative Assistant
County of Riverside Code Enforcement Department- 4/2010 to 9/2010
Clerk II- Assistant
Assist with the California development block grant (CDBG), beautification, clean-money and other County, State and Federal agencies with operations, involving city organizations, unincorporated areas, and independent districts. Assist in implementing public financing bonds, Grants, Community Improvement Program to gain program support and participation; and voluntary compliance of residents and property owners. Participate in public, staff, and meetings, as required. Maintain a case load and set up, open, update and document activity manually and in date base, analyzed, reviewed the status of case file before opening, closing or canceling. Scheduled all meetings and viewings with independent contractors, maintained all case activity with properties and owners, documented status for code officials to review, send out all required program correspondence, applications, and prepared and mailed flyers for upcoming events.
Loma Linda Medical Center- 3/2002 to 3/2006
Patient Service Coordinator-Scheduler-Case Manager Assistant
Patient-intake, registrar for out-patient procedures, Update and verify all demographic information by data entry, driver license, insurance cards, verify authorization (hard copy) by downloading from insurance Web sites, collect deductibles, co-pay’s, cash /credit card transactions. Maintain financial daily log, balancing. Answer heavy phone lines, scheduled hundreds of appointments daily for Physical Therapy, (PT) Occupational Therapy, (OT) and Speech, (SP) therapy for adults and pediatrics, initial consultations, re-evals, and continuation treatment. As a case manager assistant, I worked closely with the therapist, patients and their families; I networked with the physician’s office and insurance companies to get authorization for evaluation’s and continuation of care. Complete file review with accurately, provide (hard copy) authorization and paperwork and file documents in file, enter daily notes manually and in database, once authorized, forward file to the scheduling department for scheduling. I maintained a heavy case load at the same time making sure patients and their families were informed of future treatment.
Community Hospital of San Bernardino March 2001 to June 2001
Emergency room Patient-intake, responsible for all walk-in and ambulatory check in of patients, Preparation of patient file and verification of Insurance and coordinating with triage nurse and emergency room staff in prioritizing treatment accordingly to severity of illness. Collect all signatures, co-pays, make copies of driver license/Identification and Insurance cards. Responsible for data-entry, established the ability to work effectively in a fast –paced environment while still maintaining accuracy while providing above the average customer service.
First Western Medical Group: Jan 1988 to Aug. 1991
Receptionist / Scheduler/Historian
Performing the duties of making appointments for future visits, answering visitors questions, typing letters and other material, maintaining records in files, operating a telephone switchboard, paging individuals, receiving ,sorting ,processing and delivering mail. Answer telephone, collecting and distributing messages. Also greet clients and customers coming into the establishment, obtained their names and the purpose of their visit and direct them to the proper location. Schedule a wide variety of physicians a multi-specialty group. case management interviewer and patient intake. All aspects of front desk duties while providing excellent Customer and Patient Service. Assisted, Doctor’s with history of Injury for workers compensation/personal injury evaluations, documented every patient’s daily activity on file whether seen or not, order all ancillaries ordered by all physicians including inner office referrals. I provided patient information status to Lawyer’s and Insurance companies, in a medical Report form. I scheduled all of outer patient referral’s services x-Ray, Labs, MRI, and CT scan.
SKILLS/ TRAINING/ AWARD:
I speak and write English and Spanish, Microsoft word, Microsoft excel, Microsoft publisher, Microsoft office, skilled with interviews, verification of personal and confidential information, Financial counselor Certificate, Medicare Billing Compliance for Hospitals Certificate, Medical technology Computer training Certificate, I CARE Customer service training Certificate, I received the once in a life time Good Samaritan Award from Loma Linda University Medical Center.