Data Entry / Customer Service / Clerical
555 La Cadena Dr. #4
Colton, Ca. 92324
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Superior computer skills and telephone etiquette. Typing Speed 50+ WPM.
- High customer service standards
- Devoted to data integrity
- Strong problem solving ability
- Troubleshooting skills
- Dedicated to process improvement
Neal & Associates Customer Service/Call Center
Answering customers questions, helping them with any problems that they might have. Heavy phones and data entry.
Starcrest of California Data Entry Clerk
Collected customer feedback and made process changes to exceed customer satisfaction goals. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments with clear communications.
Air Control Data Entry Clerk
Input client information, surveys, and statistics data into in-house system. Processed billing activity and then ensured that prompt billing processing takes place. Operating office equipment like printers and tape machines. Updating, maintaining and retrieve data held on computer systems. Raising work orders. Communicating clearly over the phone. Able to work under pressure and to deadlines.
Security Pacific National Bank Call Center / Customer Service
Los Angeles, Ca.
Five years of experience working as a Wire Transfer Clerk. Transfers funds or securities and maintains records of transactions, using computer: Types, transmits, and receives funds transfer messages on computer terminal to or from other banks and Federal Reserve Bank. Records funds or securities transferred and disposition, using computer. May maintain file of customers requiring daily transfer of funds or securities.
Leuzinger H.S. – Lawndale, Ca.
High School Diploma